Phone Protection Plan & Insurance Made Simple
What is Covered Under Swap Protect
Device Support Services
Smartphone Repair Service
Assist in coordinating repair services with the brand’s authorised service centers.
Screen Crack Coverage
Free pickup & delivery for device exchange and replacement services.
Technical Support
Provide support for your device queries and troubleshooting needs.
Device Insurance
Attended Theft Protection
Covers your device if it’s stolen while in your possession.
Accidental & Liquid Damage
Covers accidental damage like a cracked screen or physical breakage, as well as liquid damage.
Screen Crack
Covers damages to your device front and back screen caused by an accident.
Extended Warranty Coverage
Why Swap Protect?
Over
Years in Business
More than
Claims Processed
Device Exchange & Replacement
No long waits – swap your damaged device or replace it quickly with eligible plans.
Authorised Phone Repairs
All repairs are done at official service centers using genuine parts.
Theft Protection
Covers theft that happens while you’re present – something standard warranties don’t include.
Unlimited Repairs
Fix your device as many times as needed for accidental or liquid damage.
Easy Phone Insurance Claims
Fast, hassle-free claims with quick approvals and same-day delivery.
Smartphone Repair Support
We manage the entire repair process – just drop off and pick up.
No Contract
Cancel, change, or upgrade anytime – full flexibility.
Worldwide Coverage
Your device is protected worldwide, wherever you go.
Compare Plan
Protect Basic
- Extended Warranty
- Phone Screen Repair
- Technical Support
Service Request Option
Repair
Unlimited Repair.
Exchange if cannot be repaired.
Protect Plus
- Everything in Protect Basic
- Accidental & Liquid Damage Protection
Service Request Option
Unlimited Repair.
Up to 3 times Exchange in 12 months cycle.
Protect Pro
- Everything in Protect Plus
- Attended Theft Protection
Service Request Option
Unlimited Repair.
Up to 3 times Exchange in 12 months cycle.
Up to 2 times Replacement in 12 months cycle.
Easy Claim Process
Call Swap Protect Hotline
03-7940 2800 or submit request in app.
Instant claim verification, approval & service request fee payment, if applicable.
Send the damaged device to your preferred Authorised Service Centre location.
Collect your device upon repair.
Call Swap Protect Hotline
03-7940 2800 or submit request in app.
Instant claim verification, approval & service request fee payment.
Relax & wait for the exchange unit at your doorstep.
Receive the exchange unit & surrender the damaged unit.
Call Swap Protect Hotline
03-7940 2800 or submit request in app.
Instant claim verification, approval & service request fee payment.
Relax & wait for the replacement unit at your doorstep.
Receive the replacement unit.
Subscription Fee
Fees illustrated here are for reference only.
Final subscription fee will be display during enrolment process.
What Customers Say
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Frequently Asked Questions
1. What is the minimum age requirement to enroll in Swap Protect?
You must be 18 years old and above.
2. What are the eligible devices that can subscribe to Swap Protect?
Most major brands and models are eligible for a Swap Protect program, including smartphones commonly sent in repair due to issues like a cracked screen.
3. What are the type of risks that are covered under Swap Protect?
Swap Protect covers:
• Extended Warranty
• Screen Crack
• Accidental Damage, including Liquid Damage
• Attended Theft
4. How do I subscribe to Swap Protect?
For an eligible device, you will first need to run a diagnostic program on your device and pass the diagnostic test before the subscription option is presented.
As for new eligible devices, the subscription must be initiated within 30 days of the purchase date. During the plan signup, you will need to specify the purchase date and confirm that the device is new. No diagnostic test is necessary when signing up with a new eligible device. Swap will request for the purchase receipt as a form of verification when filing a claim. Any inaccuracies in the declaration may lead to the rejection of claims.
5. How do I cancel my subscription for Swap Protect?
You may cancel your Swap Protect subscription via the Swap Protect portal. To do that, you will need to click on My Protection. You will need to login via a one time OTP pin in order to view your current subscribed plans. Under Manage Device, you may unsubscribe to your plan.
6. My device is damaged after I cancelled my Swap Protect subscription. Is my device still covered under the protection policy?
Your device remains protected under the Swap Protect program until the next billing cycle. Claims will need to be submitted within 7 days of incident OR before the next billing cycle. After the end of the next billing cycle from the date of the cancellation, your device is not protected and you are not entitled to file a claim.
7. Can I reactivate my Swap Protect subscription once I have successfully canceled my subscription?
If your subscription is not terminated by Swap, you can re-enrol with the same IMEI (same device) under the condition that no claims have been made within the last 12-month period from the day of the sign up. This applies to re-enrollment and does not involve upgrading or downgrading the plan.
8. Am I allowed to Upgrade or Downgrade my Plans?
Yes, you have the flexibility to upgrade or downgrade your selected plans at any point through the Swap Protect portal. To do that, you will need to click on My Protection. You will need to login via a one-time OTP pin in order to view your current subscribed plan and proceed to Upgrade or Downgrade your plan under “Manage”.
9. How do I file for a claim if my screen is cracked or if my phone is damaged?
To file a Service Request, kindly contact Swap hotline at 03-79402800 from Monday to Friday, operating between 9am to 6.30pm.
10. What is the difference between termination and cancellation of subscription?
A cancellation is a process initiated by users should they no longer require the service. A user may opt to re-subscribe to the service again should they want to later.
Termination is a process initiated by Swap should there be a breach of Terms or failed payments. Once a subscription is terminated by Swap , users may not resubscribe to any plans with the same IMEI of the terminated device.
11. Will I get a notification before my payment is due?
No, there will be no reminder sent prior to the payment due date however should there be a failed payment attempt, you will receive a “Payment Failed” email on the due date of your payment, the 2nd day and also on the 4th day.
12. How can I check on my balance of the Service Request limit?
To check your balance, kindly contact Swap hotline at 03-79402800.
13. Should my account be overdue, how can I make payment?
Should your auto debit payment failed and your account is reflected as overdue, login to your Swap Protect Account and go to My Protection. There will be a “Pay Now” option. Once payment is made, your account will be active again.
14. I noticed a change in my subscription fee from the last billing. Why did the fee change?
Swap Protect program includes an auto-tiering feature that automatically lowers a user’s subscription fee when the recommended retail price (RRP) of their device decreases. This ensures users continue to receive the same coverage and benefits – but at a reduced cost.
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